Refund policy

Given the perishable nature of houseplants, we do not offer returns or refunds for products after a week following delivery. Plants arriving with shipping damage are also not eligible for returns or refunds. If a plant arrives in a condition reasonably caused by the grower/seller rather than a shipping agency, email fernbiswas@gmail.com within 48 hours of delivery with photo evidence and a detailed description. If the seller is clearly at fault, a complete refund will be provided. 

Our 'Root System Refund' also operates by its most recent description.